FAQ - Common Questions
How Secure is to Process my Credit Cart?
- The Ruby Blooms online store Shopping Cart include a SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Do you except Custom Orders?
Absolutely! US and International customers are Welcome to request a Special Order - see details here.
What is your shop Return / Refund Policy?
Production Time / How long will it take to create my order?
- For Return / Refund / Exchange / Credits - see details here.
Do you ship Internationally?
- If the description in the listing indicates "Special Order" - that means we cannot ship this item immediately. We have to make it. Here is a breakdown of our current Production Time (excluded the shipping in transit):
Wedding Package/s - 4 - 6 month. With RUSH ORDER - 2-3 month;
Brooch Bouquet - 12-16 weeks. With RUSH ORDER - 4-7 weeks;
Cake Topper, Purse, Veils - 6-8 weeks. With RUSH ORDER - 3-4 weeks;
Corsage, Boutonniere, Sash, Hair Accessory - 4-5 weeks. With RUSH ORDER - 1-2 weeks.
- When your order is completed and it shipped via 1st class or priority mail most domestic orders take anywhere from 2 to 5 business days to arrive. Express, overnight shipments - 1-2 days.
- International shipping time may vary between 8 business days to 12 weeks depending on: Shipping Method, destination of your country, customs, ect.
- For US and International SHIPPING Info - see details here.
* The Order/s could be done earlier, depending on how booked we are.
What is Rush Order?
- A request from customer to be full-serviece supplied very quickly.
Do you accept orders placed outside of the US?
International Customers - Can you Declare item as a Gift?
- Yes, We ship to Australia, Canada, Japan, New Zealand, EU, UK, and other Countries - see details here.
Can you do an arrangement with my family brooches?
- All items will be declared with original description and sale price! Please check all Custom's duties prices, rules and regulations as well as a Holding Time on a Custody of your Country prior purchase.
Do you do a Wedding Package?
- Absolutely!, with a pleasure.
I want to receive an item as pictured. Is it possible?
- Yes, we do complete Wedding Collection.
- Due to the individually crafted and handmade nature of our products everything is entirely unique and no one piece is identical.
Can I Cancel my order?
- Within twenty four hours after you place an order you can request to cancel it and get full refund.
Do you offer pickup from your shop?
- Sign up to get the latest on sales, new releases and discounts.
- For single item - Rather than building an inflated price to give a false discount, we have decided to offer all customers our best price from the outset.
For multiple items - Ruby Blooms always offer a better deal.
- Yes, by appointment only.
Differences in Colors of your product on different devices?
• Copyright •
- Due to the different computer, monitor and software system the actual pictures of Ruby Blooms products might represent slight different color spectrum, shades and appearance.
All photography, text, descriptions, materials, content, designs, patterns, logos, and any forms contained within Ruby Blooms listings, products and materials are the intellectual property of Ruby Blooms and may not be copied, reproduced, distributed or displayed without Ruby Blooms’ written permission.