FAQ - Common Questions

• The Ruby Blooms online store Shopping Cart include a SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

• Absolutely! US and International customers are Welcome to request a Special Order - see details here.

• For Return / Refund / Exchange / Credits - see details here.

• If the description in the listing indicates "Special Order" - that means we cannot ship this item immediately. We have to make it. Here is a breakdown of our current Production Time (excluded the shipping in transit):
• Wedding Package/s - 4 - 6 month. With RUSH ORDER - 2-3 month;
• Brooch Bouquet - 12-16 weeks. With RUSH ORDER - 4-7 weeks;
• Cake Topper, Purse, Veils - 6-8 weeks. With RUSH ORDER - 3-4 weeks;
• Corsage, Boutonniere, Sash, Hair Accessory - 4-5 weeks. With RUSH ORDER - 1-2 weeks.
• When your order is completed and it shipped via 1st class or priority mail most domestic orders take anywhere from 2 to 5 business days to arrive. Express, overnight shipments - 1-2 days.
• International shipping time may vary between 8 business days to 12 weeks depending on: Shipping Method, destination of your country, customs, ect.
• For US and International SHIPPING Info - see details here.

* The Order/s could be done earlier, depending on how booked we are.

• Sure we do.

• Yes, We ship to Australia, Canada, Japan, New Zealand, EU, UK, and other Countries - see details here.

• All items will be declared with original description and sale price! Please check all Custom's duties prices, rules and regulations as well as a Holding Time on a Custody of your Country prior purchase.

• Absolutely!, with a pleasure.

• Yes, we do complete Wedding Collection.

• Due to the individually crafted and handmade nature of our products  everything is entirely unique and no one piece is identical.

• Within twenty four hours after you place an order you can request to cancel it and get full refund.

Do you offer discounts?

• Sign up to get the latest on sales, new releases and discounts.
• For single item - Rather than building an inflated price to give a false discount, we have decided to offer all customers our best price from the outset. 
• For multiple items - Ruby Blooms always offer a better deal.

• Due to the different computer, monitor and software system the actual pictures of Ruby Blooms products might represent slight different color spectrum, shades and appearance.